I’ve been working in the business technology area for the last 30 years on both sides of the consulting table. During that time I’ve built up a great alumni of colleagues who have some fantastic stories and some insights to share. Since 2017 I have worked as a CTIO in the legal sector both Consumer and Global Corporate markets.
I am the author of the Work Anywhere, Automated Everything Create business technology triad and used it to frame the implementation of a new consumer self-service claims platform that provides an end-to-end automated customer journey from Intake through to case settlement. My current focus is around Case Management and defining the effective set of tools needed against the myriad on offer, many of which overlap as they all focus on niche problems. Indeed legal technology might be summarised as niche vs crowd requirements analysis?