IT Support that Instills Confidence – Not Frustration
One significant reason for College Chambers seeking a new managed IT service provider was the poor technical support provided by the incumbent provider. Although no support is provided for hardware, the team at College Chambers benefit from 1st, 2nd and 3rd line support from the experienced Eloquent service
desk.
The transfer of user support to the new help desk was planned carefully in advance and as with any major project, disruption was kept to a minimum, thanks to the vast legal sector experience and knowledge of the Eloquent team.
Support is delivered by the Eloquent service desk team, with any further issues handled by the team’s network specialists and support engineers. The deployed solution is not expected to throw up many issues, but the help of an experienced team is close to hand.
When the users at College Chambers first log-on to their account, the system and applications they need are automatically delivered and ready within milliseconds for use via the speedy Citrix platform. The new Private Cloud-based solution which is deployed, managed and maintained by Eloquent, not only delivers all the applications each user needs to be productive wherever they work, but offers the peace of mind that ensures the business can deliver on its digital transformation ambitions.
Read the full white paper.