Rachel is responsible for driving service excellence through well-designed, tech-enabled, legal service delivery.
She is Eversheds Sutherland’s first Service Excellence Partner, with responsibility for client service excellence across its international practice.
The role of Service Excellence Partner is one that focuses on providing clients with an integrated service-led approach to the delivery of legal services, focused on bringing up-to-date, modern best practice to drive service excellence.
She leads the firm’s Service Excellence strategy, bringing together business professionals that include legal technologists, legal project managers, business analysts, change managers and service design managers — all of whom work alongside our legal teams to provide an integrated service to our clients. Rachel is head of the Service Excellence Solutions team, which encompasses legal service design and legal technology solutions.
Rachel has long combined front-line transactional M&A work with a passion for innovative client service solutions, often with a technology angle. Before becoming Service Excellence Partner, she was a partner in our M&A team delivering global deals for major clients, with a particular focus on financial services and technology.
With a strong track record in cross-border M&A transactions and forging major client relationships, Rachel continues to fulfill the role of Client Partner or Deputy Client Partner for the firm’s key clients.