How One Law Firm Has Secured First-Class Service by Mobilising its Workforce

Clark Willis has chosen BigHand’s subscription based digital dictation solution, BigHand Professional, to bolster its flexible
working practices.

Clark Willis, a fast-growing law firm in the North East, is set to introduce more flexible working and ensure the firm is fit for future growth, following the implementation of BigHand Professional. With increasing pressure for law firms to do more for less, there is a growing necessity for firms to adapt their working practices in order to remain agile and deliver optimal client service.

Clark Willis has risen to the challenge, as Tanya Bloomfield, Partner at the firm, explains, “As a firm, we recognised the need to
modernise some of our working practices and knew that being able to work flexibly whilst out of the office was a good place to start.” “With BigHand Professional, fee earners can now dictate work to our support staff whilst they’re at court, or at home, meaning there’s no time wasted catching up when they get back to the office.”

BigHand Professional also ensures that there’s an audit trail for every piece of work, so vital information doesn’t go missing. In addition, dictations can be given different priorities, or assigned a due by date, to ensure deadlines are met.
Tanya continues, “The BigHand Go app is so easy to use and has some great functionality. I was recently stuck in a traffic jam for four hours and was able to dictate some urgent work through to the office and mark the priority as ‘high’ to ensure it was picked up straight away.”

The firm is also currently testing the use of BigHand Speech Recognition with a view to decrease the amount of time support staff spend on typing tasks, and free up time for more higher-value, varied work. Tanya concludes, “BigHand has taken the time to really understand our business objectives and have earned themselves a reputation as a valued partner to the firm. The BigHand software is one part of our IT that has never caused me any problems and the whole implementation was seamless.”

“At Clark Willis we pride ourselves on our exceptional client service, and the flexibility that BigHand Professional has given us means we can maintain the same first-class service as we continue to grow in the future.”

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