Support within Easy Reach
The user’s Office 365 data is backed up using VEEAM technology to ensure added peace of mind. In their daily
activities, the Clerksroom team remains productive and effective, thanks to 1st, 2nd and 3rd line service desk support
from the Eloquent Service Desk team, on hand via phone, email or portal to drop on remotely and resolve issues as they arise.
Our experienced service desk team deliver support for a wide range of technologies from all the leading vendors and when necessary, will learn new third-party technologies to provide a comprehensive wrap-around service for our clients. We continue to ensure our service desk teams continuously increase their knowledge and skills with best practices, technical tools, service management processes and training on new technologies, which means our clients don’t have to.
Implementation of the new platform was completed with no downtime and no negative impact on users during the transition, which is the foundation of the successful delivery of an Eloquent solution.
Read the full White Paper here.